Journey hub

Guide the guest journey

Use this page for pre-arrival, on-property, or concierge-style journeys that need more structure than a single article.

Recommended flow

Use this page as a reusable landing point for onboarding, pre-arrival, first-use, or service-activation journeys.

  1. 1

    Start with search and top categories

    Browse the help center and route the user to the most likely knowledge path first.

  2. 2

    Use the right article template

    Map FAQ, docs, policy, trust, or concierge content to the new article and section template families.

  3. 3

    Escalate with context

    Open the request form when the user needs a human response or a workflow-driven handoff.